1. Tickets to be moved to Banking ops team for enabling upi-recurring terminal
a. BSO agent to check and ensure that the issue being faced by the merchant is specific to upi-recurring terminal only
How to check if upi-recurring is enabled for an MID?
i. Navigate to the terminals section and check for the UPI terminals
ii. Click on the UPI terminal to find the details of the terminal
iii. If the details mentioned in the Type section of the terminal is: ["non_recurring","pay","collect","online"]
b. Add in a note with the relevant details [screenshot as mentioned above] and move the ticket with the L1 response to the Banking operations team [Support@Bankingops - FD group]
Details to be shared in the notes by the BSO team: a. Gateway name/s b. Terminal ID/s c. Details mentioned in the Type section of the terminal ID corresponding the terminal ID
c. Banking ops team to proceed with receiving consent for the pricing details, configure the pricing and procure the terminal for the MID and close loop the conversation with the merchant post enablement.
d. If the Type mentions: ["recurring_3ds","recurring_non_3ds","pay","collect"] please note that recurring is already enabled for the MID and the same should not be parked to the banking ops team.
PS: The agent is to check and ensure that the payment failure error being faced by the merchant is due to unavailability of the upi-recurring terminal post which the ticket is to be moved to the banking ops team.