DateTopicDetailsPODEffective Date
April 2, 2024L1 response before movement of ticket to salesBSO agents to use this canned response before parking the ticket to the sales bucket for Pricing negotiation or request for an RM

"Dear Partner,

Thank you for reaching out to us.

Our account management is a paid service which is complimentary if your monthly volume is >50 lakhs as per date or a paid service at 5000 every month.

If you are looking for an account manager: Please raise a request for an account manager here: https://bmyhd6o0h66.typeform.com/to/M4ZjGtY6 (Please note that this is a paid service)
In case you want to discuss regarding pricing of your existing account please fill out the form: https://form.typeform.com/to/RMQTme5o

We will connect with you shortly.

Regards,
Team Razorpay"
ALL PODSApril 2, 2024
April 2, 2024Revision of ROICC EMI Tenures and Rates of Interest have been revised for certain banks, including Citibank, IDFC, SBI, Bank of Baroda and IndusInd.Post OnboardingApril 2, 2024
April 2, 2024Update on compliance related checks on the signup journey
CIN:
- System will check for the 13-15th digit of the CIN to be in alignment with the business type. If not the system will display the error message

GSTIN:
- System will show all the GSTINs associsted with the merchant's PAN

PAN:
- System will check if the PAN card will be alignement with the business type. If not the system will display the error message
Pre OnboardingApril 2, 2024