Date	Topic	Details	POD	Effective Date
April 2, 2024	L1 response before movement of ticket to sales	BSO agents to use this canned response before parking the ticket to the sales bucket for Pricing negotiation or request for an RM "Dear Partner, Thank you for reaching out to us. Our account management is a paid service which is complimentary if your monthly volume is >50 lakhs as per date or a paid service at 5000 every month. If you are looking for an account manager: Please raise a request for an account manager here: https://bmyhd6o0h66.typeform.com/to/M4ZjGtY6 (Please note that this is a paid service) In case you want to discuss regarding pricing of your existing account please fill out the form: https://form.typeform.com/to/RMQTme5o We will connect with you shortly. Regards, Team Razorpay"	ALL PODS	April 2, 2024
April 2, 2024	Revision of ROI	CC EMI Tenures and Rates of Interest have been revised for certain banks, including Citibank, IDFC, SBI, Bank of Baroda and IndusInd.	Post Onboarding	April 2, 2024
April 2, 2024	Update on compliance related checks on the signup journey	CIN: - System will check for the 13-15th digit of the CIN to be in alignment with the business type. If not the system will display the error message GSTIN: - System will show all the GSTINs associsted with the merchant's PAN PAN: - System will check if the PAN card will be alignement with the business type. If not the system will display the error message	Pre Onboarding	April 2, 2024