April'24
Date Topic Details POD Effective Date April 2, 2024 L1 response before movement of ticket to sales BSO agents to use this canned response before par...
Thu, 4 Apr, 2024 at 9:34 AM
Date Topic Details POD Effective Date April 8, 2024 CC on UPI Steps to check if the shared payment is a CC on UPI transaction. Pricing for the CC...
Wed, 10 Apr, 2024 at 10:26 AM
Date Topic Details POD Effective Date 10 April 2024 API Keys grant/revoke - Makers(L1 Agents) to ensure that to grant/revoke API keys before raising...
Fri, 12 Apr, 2024 at 9:28 AM
Date Topic Details POD Effective Date 12 April 2024 AAB changes Bot flow for the following topics has been updated on AAB - Real estate agents For r...
Sat, 13 Apr, 2024 at 11:38 AM
Date Topic Details POD Effective Date 15 April Hotline for SMEs Dedicated line connects SME directly with in-house SRT agents who can assist you wit...
Tue, 16 Apr, 2024 at 4:25 PM
Date Topic Details POD Effective Date 16 April 2024 Template - Service Denial Card payment method Rejection Template - Payment Method Dear (….) Gr...
Tue, 16 Apr, 2024 at 4:25 PM
Date Topic Details POD Effective Date April 17, 2024 Whiteglove onboarding - Merchants who complete sign up will be given a prompt through a pop-up ...
Wed, 17 Apr, 2024 at 7:02 PM
Date Topic Details POD Effective Date April 18, 2024 CC on UPI - Payments identifier on SAV Identifier on SAV for the transactions which have been a...
Thu, 18 Apr, 2024 at 8:10 PM
Date Topic Details POD Effective Date April 19, 2024 New Dashboard UI Razorpay merchant dashboard has a new updated UI allowing the merchants to ac...
Sun, 21 Apr, 2024 at 8:52 PM
Date Topic Details POD Effective Date April 22, 2024 SM Escalation Priority Flow - Banking Ops 1. All Social , Escalation and GR Cases will be sent ...
Mon, 22 Apr, 2024 at 5:58 PM