Date | Topic | Details | POD | Effective Date |
April 22, 2024 | SM Escalation Priority Flow - Banking Ops | 1. All Social , Escalation and GR Cases will be sent via FD to Escalation Banking Ops FD group 2. Agent will change ticket status to Pending with Banking Ops > New Ticket will be created under Banking ops Escalations FD Group 3. Banking Ops Resolves the Ticket with comments/feedback > Same ticket will move to open status in Social/Escalation and GR group | Escalations | April 22, 2024 |
22 April 2024 Print
Modified on: Mon, 22 Apr, 2024 at 5:58 PM