Date	Topic	Details	POD	Effective Date
April 22, 2024	SM Escalation Priority Flow - Banking Ops	1. All Social , Escalation and GR Cases will be sent via FD to Escalation Banking Ops FD group 2. Agent will change ticket status to Pending with Banking Ops > New Ticket will be created under Banking ops Escalations FD Group 3. Banking Ops Resolves the Ticket with comments/feedback > Same ticket will move to open status in Social/Escalation and GR group	Escalations	April 22, 2024