DateTopicDetailsPODEffective Date
April 17, 2024Whiteglove onboarding- Merchants who complete sign up will be given a prompt through a pop-up to avail “assisted onboarding” with a cost of Rs 1499

- Once they purchase the same, they will receive a confirmation message / email saying that a Razorpay expert will reach out to them within 30 mins Mon-Fri

- An accompanying message will also give them a detailed understanding of how the process will work.

- Razorpay service agent commitments
- Provide a detailed checklist of documents needed
- Help in upload of documents
-Jump the queue for NC verification
-Agent to ensure merchant’s journey to full activation
OnboardingApril 17, 2024
April 17, 2024NC/WOC Calling etiquetteNC/WOC calling etiquette

Below are the changes in the rules in the NC/WOC calling process
- Agents to attempt to call the merchant minimum once post 7pm.
- Agents need not attempt to call the merchant post 8pm.

Note: The above rule is not applicable in cases where the merchants requests for a callback post 8pm. BAU process to be followed here
ALL PODSApril 17, 2024
April 17, 2024Re- iteration on business proofs for the proprietorship merchantsLinkPre onboarding & omniApril 17, 2024