Date	Topic	Details	POD	Effective Date
April 17, 2024	Whiteglove onboarding	- Merchants who complete sign up will be given a prompt through a pop-up to avail “assisted onboarding” with a cost of Rs 1499 - Once they purchase the same, they will receive a confirmation message / email saying that a Razorpay expert will reach out to them within 30 mins Mon-Fri - An accompanying message will also give them a detailed understanding of how the process will work. - Razorpay service agent commitments - Provide a detailed checklist of documents needed - Help in upload of documents -Jump the queue for NC verification -Agent to ensure merchant’s journey to full activation	Onboarding	April 17, 2024
April 17, 2024	NC/WOC Calling etiquette	NC/WOC calling etiquette Below are the changes in the rules in the NC/WOC calling process - Agents to attempt to call the merchant minimum once post 7pm. - Agents need not attempt to call the merchant post 8pm. Note: The above rule is not applicable in cases where the merchants requests for a callback post 8pm. BAU process to be followed here	ALL PODS	April 17, 2024
April 17, 2024	Re- iteration on business proofs for the proprietorship merchants	Link	Pre onboarding & omni	April 17, 2024