Date	Topic	Details	POD	Effective Date
April 29, 2024	Alternative contact details	Preference 1 : Call the registered mobile number displayed on the admin dashboard Preference 2: Reach out to the phone number shared on any other placeholders on the admin dashboard [Business Model, Business details etc] Preference 3: Check the contact us section on the website Initiate a call on the number mentioned in the contact us section: If the call is connected to the Owner/Authorized signatory: Agent to verify the merchant details on the call and get a confirmation on at least 2 of the 3 details mentioned below a. Ask the merchant to confirm the PAN number [Individual/Authorized] b. Ask the merchant to confirm the date of birth as per PAN/Aadhar c. Ask merchant to confirm the last 4 digits of Aadhar number If the details are verified: Please proceed ahead asking for the clarifications as per the MID If details are not verified: Inform that we are trying to reach the merchant(Owner/Authorized signatory) for further clarification on the business registered with us. Please have them reach out to us If the call was not connected to the Owner/Authorized signatory: Inform that we are trying to reach the merchant(Owner/Authorized signatory) for further clarification on the business registered with us. Please have them reach out to us	Pre onboarding Makers	April 29, 2024