Date	Topic	Details	POD	Effective Date
June 14, 2024	Handling questions around call recording	KB LINK	All PODS	June 14, 2024
June 14, 2024	Enabling cards_recurring	Card recurring, the BSO team to check if the feature Allow_billdesk_sihub on the MID If the same is not available, please create an internal child ticket to the Subscriptions group on FD.	Post Onboarding	June 14, 2024
June 17, 2024	Update on the form link [Transfer to Sales]. - Fyi info only	The canned response has been updated with the latest link [typeform] while agent transfers the ticket to the sales for enquiry of account managers	Post Onboarding	June 17, 2024