Date	Topic	Details	POD	Effective Date
June 26, 2024	Call scripts for the live chat agents	When agents outcall from a chat queue to the MX, can the agent say why do we want to call May I call you to ensure clarity on the next steps? This will help me answer your questions thoroughly. Please let me know if this works for you. Thank you!	Live chat	June 26, 2024
June 26, 2024	Update on Mutual Fund	Updated SOP: Link What changed? [Exception scenario:] Merchant is a Mutual fund distributor: If a merchant is only using this for mutual fund & not securities, then we should not ask the merchant to create 2 MIDs. 1 MID under mutual fund will suffice. Additionally merchant has to share a BR stating the above usecase to proceed in this particular scenario.	Pre Onboarding	June 26, 2024