DateTopicDetailsPODEffective Date
September 4, 2024IDfy reviews5 star feedback model has been added on the IDfy tool for the agents to submit the feedback on IDfy toolAll PODsSeptember 4, 2024
September 4, 2024Handling Blacklisted cases on CMMAAgents from the activations ticketing & OPO_Rej/Blacklist group to process cases from the CMMA dashboard if the case is created for the respective MID on the CMMA dashboardOPO Ticketing / Rej-Blacklisted groupSeptember 4, 2024