Date	Topic	Details	POD	Effective Date
September 4, 2024	IDfy reviews	5 star feedback model has been added on the IDfy tool for the agents to submit the feedback on IDfy tool	All PODs	September 4, 2024
September 4, 2024	Handling Blacklisted cases on CMMA	Agents from the activations ticketing & OPO_Rej/Blacklist group to process cases from the CMMA dashboard if the case is created for the respective MID on the CMMA dashboard	OPO Ticketing / Rej-Blacklisted group	September 4, 2024