Date | Topic | Details | POD | Effective Date |
September 4, 2024 | IDfy reviews | 5 star feedback model has been added on the IDfy tool for the agents to submit the feedback on IDfy tool | All PODs | September 4, 2024 |
September 4, 2024 | Handling Blacklisted cases on CMMA | Agents from the activations ticketing & OPO_Rej/Blacklist group to process cases from the CMMA dashboard if the case is created for the respective MID on the CMMA dashboard | OPO Ticketing / Rej-Blacklisted group | September 4, 2024 |
04 Sep 2024 Print
Modified on: Fri, 6 Sep, 2024 at 9:14 AM