DateTopicDetailsSOP LInkEffective Date
24-Sep-2024Refund Charges>Added Steps to find the Mode of Refund opted by the MX to assist on the charges appliedLink24-Sep-2024
24-Sep-2024Refund over 6 months> If MX insists of Refund older than 6 months, provide Instant Refund or offline refund optionLink24-Sep-2024
24-Sep-2024Refund Timeline> Instant Refund timeline corrected from 2L to 5LLink24-Sep-2024
24-Sep-2024Account Rejection from Reg to Unreg> IF any Mx would want to disable the existing account as they would want to move from Reg to Individual, Reject the account under : duplicate_or_erroneous_creationLink24-Sep-2024